Warranty Policy

Ramezo Warranty Policy aims to provide customers the clarity about support-related queries they may have about our products so that they feel confident in owning, using, and getting the necessary support for their Ramezo products during the warranty period.

Repair or replacement will be carried out through the Company's Service Centres. The Warranty is applicable if said product is in the warranty period AND only if the following conditions are met.

• This warranty applies only to Products purchased within the territory of India.
• This warranty is confined to the first purchaser of the product only.
• The product is a genuine Ramezo Product with a supporting invoice/bill, which the customer has to share with Ramezo at the time of the request.
• The product is used according to instructions in the instruction manual and is not physically damaged. Such products will not be covered under warranty but can be evaluated for paid repairs/replacements. The product should be physically taken to our service center.
• Non-authorised person makes NO repair attempt before bringing the product to Ramezo.
• Defects are NOT caused by improper use, as determined by the company personnel.
• NO modification or alteration of any nature is made in the circuitry, software, or body of the product.
• Defects due to causes beyond control like lightning, abnormal voltage, acts of God, or while in transit to a service centre or purchaser's residence.
• The product will be deemed out of warranty if a customer uses the product with non-standard accessories like adaptors and cables, which are not as per ratings mentioned in the specs of the product or in a case where Ramezo provides the accessories with the product and yet the customer chooses to use other sub-standard or different specifications accessories.
• All expenses & risks incurred in shipping the unit to the company's service centre/authorised service centre will be borne by the customer.
• Failure to ship the damaged parts / Product back to us may result in you being charged for the replacement part or Product at invoice price or MRP, whichever is applicable.
  
• Ramezo will pay for return courier charges only & owns  responsibility for any damages/loss during transit.
• After repairs/replacement, the warranty will remain only for the unexpired period of the warranty. No extension of the warranty period will be done.
• Ramezo will retain any replaced part/s or component/s.
• The company's obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price.
• In case the product is not repairable, Ramezo may provide an equivalent product, with minor difference, or may give a credit note of the invoice value of the Product. Here the customer has to deposit all the accessories of the product. If not, then reasonable charges would be deducted for the same.
• Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined solely by Ramezo.
  

Important Note - Customer must open a trouble ticket/case with Ramezo to get support service on any product in warranty or out-of-warranty.

Cancellation Policy

We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy -

• Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)

Important Information:
Don't forget to create an unboxing video while opening the package. It will help us ensure the smooth processing of any complaints and fair settlement.